Shipping policy

3. DELIVERY

3.1 ZOO FOODS reserves the right to delay any shipment if temperatures fall or rise to a level that ZOO FOODS reasonably considers may harm the animal or animals during transit. ZOO FOODS will endeavour to inform the Buyer at the earliest reasonable opportunity.

3.2 Unless otherwise agreed in writing by ZOO FOODS, delivery of the Goods shall take place at the delivery address specified by the Buyer (the “Delivery Point”).

3.3 Subject to the other provisions of these Conditions, ZOO FOODS shall not be liable for any direct, indirect or consequential loss, including, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill or similar loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods, except where such liability cannot lawfully be excluded.

3.4 If, for any reason, the Buyer fails to accept delivery of any of the Goods when they are ready for delivery, or the carrier is unable to deliver the Goods because the Buyer has not provided correct instructions or authorisations:

(a) risk in the Goods shall pass to the Buyer; and

(b) the Goods shall be deemed to have been delivered.

3.5 Orders placed by 9:00 AM will be dispatched either the same day or the following business day, depending on order volume.

Orders placed after 9:00 AM on Thursday will ship on the first business day following the weekend..